How vidyo.ai created 50+ product tutorials to accelerate product training

Clueso has helped our users find solutions, boosting self-service rates and freeing up our support team to tackle more complex issues while also reducing the time taken to create self-help videos.

– Vedant Maheshwari, Co-founder and CEO

Key Metrics:

1. Product training accelerated by 75%
2. Time spent on user guides creation slashed by 90%
3. Product how-to related support ticket volume reduced by 60%

What is vidyo.ai and what brought them to Clueso?

vidyo.ai is an AI-powered content repurposing platform designed to create short clips from lengthy videos. You receive social-ready clips, cut and captioned by AI, saving 90% of time and effort with the tool.

When vidyo.ai’s team approached Clueso, they were experiencing remarkable growth with over 1 million creators using their platform to produce short-form videos. As a rapidly growing PLG (Product-Led Growth) platform, vidyo.ai aimed to streamline support and provide top-notch product training to their expanding customer base. However, their lean team faced a challenge – the manual creation of articles and videos was resource-intensive, time-consuming, and costly.

To overcome this challenge, they sought a solution to empower their customer success team, aiming to significantly reduce the time spent on content creation each week. Their objective was to ensure that training materials were not only informative but also highly engaging, enhancing overall support automation.

How does vidyo.ai use Clueso?

vidyo.ai approached Clueso with four main objectives:

• Create product how-to videos for their learning academy and YouTube playlists.
• Develop documentation for their help center.
• Substantially reduce the time and effort spent on creating training content every week.
• Ensure that their training videos were not just informative but also highly engaging, thereby automating a significant portion of their support efforts.

Now, with Clueso, they are able to create engaging training material for their product through simple screen recordings. The tool is utilized by the customer success team, handling all aspects related to customer onboarding and support.
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Clueso has been a game-changer for us. With its powerful features, we seamlessly create engaging training materials in both video and article formats. This has significantly reduced our shipping time, allowing us to focus more on building and less on operational tasks.

– Swabhi Gupta, Customer Success Associate
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Clueso has now become their go-to tool for any product videos and docs creation requirements.

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What impact has Clueso had on vidyo.ai?

vidyo.ai’s two-member customer success and support team has successfully created 50+ stunning videos and docs for their product in less than 2 months!

Going from manually creating articles that used to take up a lot of our time to taking a 5-minute dictated screen-sharing video that gave me an article with relevant screenshots, a video tutorial with the AI feature to standardize the content, and adding features like Zoom made the videos more engaging and saved us a ton of time.

– Gabrial Fancon, Support Engineer

• ‍Speedy article and videos creation: The process is now 10 times faster, saving the team tens of hours each month previously spent on content creation.‍
• Fewer support tickets and quicker ticket resolution: A remarkable 80% faster resolution of how-to related support queries after building the learning academy with Clueso-generated videos!‍
• Enhanced user experience: Enhanced and quicker training experience for customers.

Looking for a way to improve your product education?

If you’re looking to create product videos/articles or improve existing documentation, we’d love to chat to learn more about your requirements and show you how Clueso could help. Book a demo here or reach out to us at hello@clueso.io.

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